Terms and Conditions
These Terms and Conditions apply when you use flowersinkuwait.com or place an order with Flowers in Kuwait. By using our website or ordering from us, you agree to these terms.
1. About Us
Flowers in Kuwait Hawalli – Block 10, Al Othman St, Ghanima Complex, Ground Floor, Shop 45, Kuwait Phone: +965 9750 9262 Email: flowersinkuwait@gmail.com Business Hours: Daily 7:00 AM – 10:00 PM
2. Products Flowers in Kuwait offers flowers, bouquets, cakes, chocolates, balloons, gifts, and related delivery services in Kuwait. Product photos are for reference only — flowers, colors, packaging, cake designs, decorations, and gift items may vary slightly depending on season, availability, and supplier stock. See our Substitution clause below.
3. Orders Customers must provide complete and accurate order details, including customer information, recipient details, delivery address, contact number, delivery date, and any special instructions. Flowers in Kuwait is not responsible for delays, failed deliveries, or incorrect deliveries caused by incorrect or incomplete information provided by the customer. An order is confirmed only after successful payment and acceptance by Flowers in Kuwait.
4. Availability and Substitutions All products are subject to availability. If a flower, color, packaging, cake, chocolate, balloon, or gift item is unavailable, we may replace it with a similar item of equal or higher value, while maintaining the overall style, quality, and value of the selected product.
5. Prices and Payment All prices are listed in Kuwaiti Dinar (KWD) unless stated otherwise. Prices may change at any time, but the price shown at the time of order will apply to confirmed orders. We accept the payment methods shown at checkout, which may include KNET, Visa, Mastercard, or other approved payment options. Orders may not be processed until payment is successfully confirmed.
6. Delivery See our full Shipping & Delivery Policy for details on coverage, timeframes, and charges.
7. Cancellation Cancellation requests must be made as soon as possible by contacting us at the details above. Orders may not be cancelled once preparation, customization, dispatch, or delivery has started. Fresh flowers, cakes, personalized gifts, and customized orders may not be eligible for cancellation once confirmed or prepared.
8. Refunds and Returns See our full Return & Refund Policy for eligibility, process, and timeframes.
9. Customer Messages and Personalization Customers are responsible for checking all names, spellings, messages, dates, and personalization details before placing an order. Flowers in Kuwait may refuse any message or content that is offensive, unlawful, abusive, discriminatory, or inappropriate.
10. Website Content We try to keep website information accurate, but errors may occur in product descriptions, prices, images, availability, or delivery details. Flowers in Kuwait reserves the right to correct errors, update information, cancel affected orders, or contact customers for clarification where needed.
11. Promotions Promotions, discounts, and coupon codes may be subject to separate terms, selected products, minimum order values, or limited validity periods. Discounts cannot usually be applied after an order has been placed.
12. Limitation of Liability Flowers in Kuwait will not be responsible for indirect or unexpected losses related to website use, product orders, or delivery services. For any confirmed issue with an order, our liability will be limited to the value of the affected product or order, subject to applicable Kuwait consumer protection laws.
13. Privacy We collect and use customer information to process orders, arrange delivery, provide support, and improve our services. See our full Privacy Policy for details.
14. Changes to These Terms Flowers in Kuwait may update these Terms and Conditions from time to time. The latest version will be posted on our website.
15. Governing Law These Terms and Conditions are governed by the applicable laws and regulations of the State of Kuwait. Any disputes shall be subject to the competent courts and authorities in Kuwait.
16. Contact Us:
Flowers in Kuwait
Hawalli – Block 10, Al Othman St,
Ghanima Complex, Ground Floor, Shop 45, Kuwait
Phone: +965 9750 9262
Email: flowersinkuwait@gmail.com