Privacy Policy

Flowers in Kuwait respects your privacy. This policy explains how we collect and use your information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect your name, phone number, email address, billing details, delivery address, recipient details, order information, gift message, payment confirmation, and communication details.

We may also collect basic website information such as device, browser, IP address, and website activity through cookies or similar tools.

2. How We Use Your Information

We use your information to process orders, arrange delivery, contact customers or recipients, manage payments and refunds, respond to enquiries, improve our services, prevent fraud, and meet legal or business requirements.

We may also send promotional messages or offers. You can opt out at any time by contacting us.

3. Sharing Information

We do not sell your personal information.

We may share necessary details with delivery drivers, payment providers, florists, suppliers, website service providers, or authorities where required by law.

4. Payment Security

Payments may be processed through secure third-party payment providers such as KNET, Visa, Mastercard, or other approved gateways.

Flowers in Kuwait does not store full card numbers, CVV codes, bank passwords, or sensitive payment details.

5. Cookies

Our website may use cookies to support website functions, checkout, analytics, and customer experience. You can disable cookies in your browser settings, but some website features may not work properly.

6. Data Protection

We take reasonable steps to protect your personal information. However, no online system or payment method can be guaranteed to be completely secure.

We keep your information only as long as needed for orders, support, legal, accounting, and business purposes.

7. Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal and business requirements.

8. Contact Us

For privacy questions or requests, contact:

Flowers in Kuwait
Hawalli - Block 10, Al Othman St
Ghanima Complex, Ground Floor, Shop 45
Kuwait

Phone: +965 9750 9262
Email: starflowers.kw@gmail.com