Shipping and Delivery Policy

Delivery coverage We currently deliver across Kuwait, subject to area coverage and product availability. Some remote areas may have limited delivery windows — this will be indicated at checkout if applicable.

Delivery timeframes

• Same-day delivery: 

  Available for orders placed before 10:00 PM Kuwait local time, subject to product availability, delivery area and order confirmation.

• Standard/next-day delivery: 

  Orders placed after 10:00 PM Kuwait local time will be scheduled for delivery on the next working day, subject to availability and confirmation. Customers may also select a future delivery date where available.

• Delivery times shown at checkout are estimates. Actual delivery may be affected by traffic, weather, public holidays, high-demand periods (e.g. Valentine's Day, Mother's Day), or incorrect address/contact details.

Delivery charges Delivery fees are calculated based on the delivery area and shown clearly at checkout before payment is completed.

Failed or unsuccessful delivery A delivery may fail if the recipient is unavailable, refuses the order, cannot be reached, or if the address/phone number provided was incorrect. In these cases:

• We will attempt to contact the recipient or sender to arrange redelivery.
• If the failed delivery was due to a customer or recipient error (incorrect address, incorrect contact number, or recipient unavailability), the same delivery charge as the original order will apply for redelivery.
• Refunds are not available for failed deliveries caused by incorrect recipient information, as noted in our Refund Policy.

Order tracking / confirmation Customers receive an order confirmation and a delivery confirmation via SMS and/or email based on the contact details provided at checkout.