Return and Refund Policy

Effective for all orders placed on flowersinkuwait.com

At Flowers in Kuwait, we want every order to arrive fresh and exactly as described. Because flowers, cakes, and personalized gifts are perishable or made-to-order, our return and refund process works as follows:

Eligibility for a refund or replacement We will offer a free replacement or a full refund if:

  • The item arrived damaged, wilted, or spoiled
  • The item received was significantly different from what was ordered
  • The order was not delivered at all due to an error on our part

Reporting a problem Please contact us within 24 hours of delivery at:

Include your order number and clear photos or a short video of the item received. This helps us verify and resolve your claim quickly.

Non-returnable items Because fresh flowers, cakes, food items, and customized/personalized products are perishable or made specifically for your order, we are unable to accept returns or offer refunds for:

  • Change of mind after the order has been prepared or dispatched
  • Incorrect delivery address or recipient details provided by the customer
  • Recipient unavailability at the time of delivery

Refund processing time Once a refund is approved, it will be processed to your original payment method within 5–7 business days. KNET refunds may take slightly longer to reflect depending on your bank.

Redelivery due to customer error If a redelivery is required because of incorrect address details, incorrect contact information, or recipient unavailability at the time of delivery, the same delivery charge as the original order will apply for the redelivery attempt.

Redelivery vs. refund Where possible, we prefer to resolve issues with a free redelivery or replacement rather than a refund, to make sure you still receive something beautiful. You're welcome to request a refund instead if you prefer.