Substitution Policy

At Flowers in Kuwait, we do our best to match the product shown on our website. However, flowers, cakes, chocolates, balloons, packaging, and gift items may sometimes vary depending on season, availability, supplier stock, or high-demand periods.

1. When Substitutions May Happen

If an item is unavailable, we may replace it with a similar item of equal or higher value.

Substitutions may include flowers, colors, packaging, cake design details, chocolates, balloons, gift items, wrapping, ribbons, vases, boxes, or decorative accessories.

2. Flowers and Product Variations

Flowers are natural and seasonal, so color, size, shade, bloom stage, and arrangement style may vary slightly from the website photo.

Product images are for reference only. We will always try to maintain the overall style, color theme, quality, and value of the selected product.

3. Cakes, Chocolates, Balloons, and Gifts

Cake designs, chocolate brands, balloon styles, gift items, and packaging may vary depending on availability.

If a specific item is unavailable, we may use a suitable alternative of equal or higher value while keeping the order suitable for the occasion.

4. Same-Day and Urgent Orders

For same-day or urgent orders, substitutions may be made without prior approval if there is not enough time to contact the customer.

We will use our best judgment to provide a suitable replacement that matches the original order as closely as possible.

5. Special Requests and Allergies

Customers should contact us before placing an order if a specific flower, color, brand, design, or item is essential.

Customers must also inform us in advance about any allergies, dietary restrictions, or product restrictions, especially for cakes, chocolates, sweets, perfumes, scented products, or flowers.

6. Refunds Due to Substitutions

A substitution does not automatically qualify for a refund, return, exchange, or cancellation if the replacement is of equal or higher value and suitable for the order.

Refunds or replacements may be considered only if the substitute is significantly lower in value, unsuitable for the occasion, or substantially different from the confirmed order.

7. Contact Us

For product availability, special requests, or substitution questions, contact:

Flowers in Kuwait
Hawalli - Block 10, Al Othman St
Ghanima Complex, Ground Floor, Shop 45
Kuwait

Phone: +965 9750 9262
Email: starflowers.kw@gmail.com